Our team brings decades of combined experience in automotive service consulting, industry analysis, and professional standards evaluation. We're passionate about helping businesses understand what drives excellence in automotive repair and customer service.
Principal Consultant
With over 15 years of experience in automotive industry consulting, Michael specializes in service provider evaluation and operational excellence analysis. His expertise spans luxury vehicle service standards, technician training assessment, and customer experience optimization.
Senior Industry Analyst
Sarah brings deep knowledge of manufacturer certification programs and technical training standards. She has conducted comprehensive evaluations of automotive service facilities across New England, with particular expertise in BMW, Mercedes-Benz, and Porsche service protocols.
Technical Standards Specialist
David's background in automotive engineering and ASE master certification gives him unique insight into technical competency assessment. He evaluates diagnostic equipment capabilities, repair methodology adherence, and quality control processes for service facilities.
Customer Experience Advisor
Jennifer specializes in customer service excellence evaluation and satisfaction metrics analysis. Her work focuses on communication protocols, transparency standards, and customer retention strategies within the automotive service industry.
Regional Market Analyst
Robert provides market intelligence and competitive analysis for New Hampshire's automotive service sector. His research covers pricing strategies, service differentiation, and market positioning for collision repair, maintenance, and specialty vehicle services.
Business Development Consultant
Amanda helps automotive businesses implement operational improvements and service excellence strategies. She works with collision centers, independent repair shops, and dealership service departments to enhance efficiency and customer satisfaction.
Our team combines technical automotive knowledge with business consulting acumen, creating a comprehensive approach to service provider evaluation and industry analysis. We understand both the mechanical intricacies of modern vehicle repair and the business fundamentals that drive customer satisfaction and operational success.
Each team member maintains active engagement with industry developments, manufacturer training programs, and professional certification bodies. This ongoing education ensures our consulting insights reflect current best practices and emerging standards in automotive service excellence.
ASE certification assessment, manufacturer training program evaluation, technician competency verification, and continuing education tracking.
BMW, Mercedes-Benz, Porsche, Audi, and other luxury brand service standards analysis and provider capability assessment.
Diagnostic tool capabilities, OEM-approved equipment verification, and repair bay configuration assessment for service quality.
Service communication protocols, transparency standards, customer feedback systems, and satisfaction metric analysis.
Regional competitive landscape research, pricing strategy evaluation, and market positioning recommendations for service businesses.
Inspection process evaluation, warranty compliance verification, and quality control protocol assessment for service facilities.
Our team is available to discuss your automotive service consulting needs, whether you're seeking provider evaluation assistance, market analysis, or operational improvement strategies.
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